Freshchat release Notes - January 18, 2019

New Features:


1. Convert long text into file

Dec 27, 2018
            When the message you type is more than 2000 characters will be sent out as a text file.


2. Add-on for custom view

Jan 01, 2019
            The current number of custom views you can add in Freshchat is 500. If you need more, you can contact Freshchat support team and we will be able to enable more custom views for you as an add-on, for free.


Enhancements/ Improvements:


1. WhatsApp Integration

Jan 09, 2019

            User name will be retrieved from their WhatsApp profile when they initiate a chat.


2. Android SDK enhancement:

Jan 07, 2019

            You can now  configure away message and custom response expectations on Android SDK. You can also completely hide it via configuration flag.


3. iOS SDK enhancement:

Jan 09, 2019

            You can now  configure away message and custom response expectations on iOS SDK. You can also completely hide it via configuration flag.


4. iOS Agent App

Jan 09, 2019

            You can now save and share files from your Quick Access repository on iOS Agent app.


Bug Fixes:


1. Facebook Integration:

Jan 07, 2019

            We have now fixed an issue with unsubscribing a Facebook page.


2. Freshdesk integration:

Jan 08, 2019

            While converting a conversation into Freshdesk ticket, the fields in the drop-down  were not populating in order. This is now fixed.


3. iOS - Freshdesk integration:

Jan 09, 2019

            While converting a conversation into Freshdesk ticket on iOS app, the fields were not getting populated. This is now fixed.


4. Triggered Message campaign:

Jan 10, 2019

            When a user replies to a Triggered Message, the chat widget was getting closed once the reply is sent. Ideally, the Freshchat widget with the respective message channel should open up. This is now fixed.


5. Multiple File Attachments:

Jan 10, 2019

            You can now attach multiple files from your computer and send it in one message. This was not possible before.


    


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