Freshchat release notes - 10th April, 2019

Enhancements/Improvements:

  • Update username on Freshchat from Freshdesk

If you have an active Freshchat - Freshdesk integration, instead of assigning random names to all users on Freshchat, if the user name is already present in Freshdesk it will be updated in Freshchat.    


Bug Fixes:

  • IntelliAssign

If you remove an agent from a particular skill level, in IntelliAssign Settings, and later modify the agent details in Team Member settings, the agent got automatically added back to that skill level in IntelliAssign. This bug is now fixed.


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