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Hi, the group notifications does not work. You get a notification on dashboard, but not on the app on mobile.
Group notifications does not work on the app (ios & android)
Abinaya Sivaguru
New feature
When a conversation gets assigned to a Group, all agents in that group will now be notified of the chat assignment.
Feature Updates
Add-on's will now be displayed in your Billing's page inside Freshchat. For example, if you a user in Blossom plan and you have a feature from Estate/Garden plan enabled for you as an add-on, it'll now be displayed in your Billing settings. Previously this was not there.
You can now define roles and permissions for Dashboard and Reports. You can restrict metrics shown based on custom roles.