Group Notifications, Add-on's and more

New feature


  • Group Notifications

When a conversation gets assigned to a Group, all agents in that group will now be notified of the chat assignment.



Feature Updates


  • Add-on's in Billings page

Add-on's will now be displayed in your Billing's page inside Freshchat. For example, if you a user in Blossom plan and you have a feature from Estate/Garden plan enabled for you as an add-on, it'll now be displayed in your Billing settings. Previously this was not there.


  • RBAC for Reports and Dashboard

You can now define roles and permissions for Dashboard and Reports. You can restrict metrics shown based on custom roles.


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