Dashboard & Report APIs, Japanese language support and more

New Features


  • API Tokens

You can now generate API Tokens from your Freshchat account, to access Freshchat APIs. This is available on Estate and Forest.


  • Search Conversations - iOS Agent app

You can now search for conversations in Freshchat's iOS agent app.


  • Multi-account login - Android Agent app

You can now switch between your different Freshchat accounts, in Android Agent app, without logging out each time.


Feature Improvements


  • Japanese Language

We now support Japanese as part of Freshchat's Multilingual feature. You can use this in FAQs and Message channel translations.


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