You can now generate API Tokens from your Freshchat account, to access Freshchat APIs. This is available on Estate and Forest.
You can now search for conversations in Freshchat's iOS agent app.
You can now switch between your different Freshchat accounts, in Android Agent app, without logging out each time.
We now support Japanese as part of Freshchat's Multilingual feature. You can use this in FAQs and Message channel translations.