Auto Resolve conversations and brand new People's page
A
Abinaya Sivaguru
started a topic
3 months ago
New Features
Auto Resolve
To improve your team’s productivity you can auto-resolve (close) conversations with customers who have stopped interacting. You can set the time for auto-resolving conversations.
We have revamped our people's page to match the conventional look and feel of the product.
Create personal segments or create and share user segments with other teams or team members
See which conversations are active
Reopen a conversation from the people's page
Assign a chat to a different team or team member right from the people's page
See the list of channels on which a customer hasn't engaged
Rearrange the user info section
Permission to edit the user name and email is now part of Roles and Permissions feature so only team members with permission to edit user details can do so.
Abinaya Sivaguru
New Features
Auto Resolve
To improve your team’s productivity you can auto-resolve (close) conversations with customers who have stopped interacting. You can set the time for auto-resolving conversations.
Read More >
Feature Update
Brand new People's page
We have revamped our people's page to match the conventional look and feel of the product.
Read More >