Freshchat release notes - Campaigns upgrade, Conversations Overview report and more


  • Campaigns Upgrade

We have given Campaigns a huge usability and functionality upgrade with a brand new look. Now you can engage your visitors and customers with more than just text - use images, gifs, and videos in your campaigns!

  • Conversations Overview Report

Helpdesk overview report just got better. Now you can monitor the performance of your entire helpdesk conversation with the rebranded Conversation Overview Report. 

You can also see the customer’s wait time (time between customer’s first message and team member’s first response), and interaction time (overall time between the first customer message to the last message in the interaction before the conversation was closed).

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  • Manage Team Member Skills

Now you can select/edit skill levels(that you created in IntelliAssign settings) of team members right from Team Member settings page.

  • Search Canned Responses - Android app

You can now search for Canned Responses on your Freshchat Android app.

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