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Freshchat release notes - January 2020

New Features

  • Live Translate

Respond to customers in their language. Translate messages exchanged between customers and agents in real-time.

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  • Meetings

Book meetings 24x7 for your business right from Freshchat with the new Meetings feature.

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  • User Events Tracking (iOS and Android)

Now you can track user behaviour on your mobile app. The actions they perform will be displayed as events under the 'Events Timeline' in your Freshchat Inbox.


Feature Enhancements

  • New Customer Messenger

We've given the Freshchat Messenger a new look and feel. We're delivering on our promise to make messaging modern, personal and more accessible than ever.




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