Automate your daily chat workflows, save time for Agents, and help them focus on tasks that matter with Advanced Automations app. You can automate 4 workflows out of the box. You can also create more based on your business needs.
Drop-down(iOS and Android SDK)
Now you can include drop-downs as a response type instead of the regular reply text box in Freshchat. This is available as an API.
GIF support(iOS)
GIF images are now supported in iOS SDK.
FEATURE ENHANCEMENTS
Renamed Features
We renamed a bunch of capabilities to help you and your team better understand what they can do,
Inbox > Team Inbox
Team Members > Agents
Team Member Availability Report > Agent Availability Report
In-App Messages(in Campaigns) > Targeted Messages
Away Experience > Offline Experience
Quick Access > Files
Labels > Conversation Labels
Events Capture > User Events
Usage Details > User Properties
User Properties > Custom User Properties
Team Widget/Agent Widget > Team Inbox Lite
Omnichat(Chrome Extension) > Team Inbox Lite(Chrome Extension)
Freddy Answer Bot
You can now choose to toggle Freddy Answer Bot on/off on Topics.
Freddy Custom Bot
i. Now you can clone an existing Custom Bot flow to create a new bot flow.
ii. You can use custom user properties as placeholders in the bot flow.
Groups
Group limit has been increased from 100 to 300. You can create upto 300 Groups in Freshchat.
Images
Now you can upload images upto 25MB.
1 Comment
R
Raymond Goulet
said
9 months ago
Raymond Goulet 195 ch.chevreuil-Blanc Bowman QC Canada
Abinaya Sivaguru
NEW FEATURES
Automate your daily chat workflows, save time for Agents, and help them focus on tasks that matter with Advanced Automations app. You can automate 4 workflows out of the box. You can also create more based on your business needs.
Now you can include drop-downs as a response type instead of the regular reply text box in Freshchat. This is available as an API.
GIF images are now supported in iOS SDK.
FEATURE ENHANCEMENTS
We renamed a bunch of capabilities to help you and your team better understand what they can do,
You can now choose to toggle Freddy Answer Bot on/off on Topics.
i. Now you can clone an existing Custom Bot flow to create a new bot flow.
ii. You can use custom user properties as placeholders in the bot flow.
Group limit has been increased from 100 to 300. You can create upto 300 Groups in Freshchat.
Now you can upload images upto 25MB.