NEW FEATURES

• Advanced Automations App(Marketplace)

Automate your daily chat workflows, save time for Agents, and help them focus on tasks that matter with Advanced Automations app. You can automate 4 workflows out of the box. You can also create more based on your business needs.

• Drop-down(iOS and Android SDK)

Now you can include drop-downs as a response type instead of the regular reply text box in Freshchat. This is available as an API.

• GIF support(iOS)

GIF images are now supported in iOS SDK.

FEATURE ENHANCEMENTS

• Renamed Features

We renamed a bunch of capabilities to help you and your team better understand what they can do,

• Inbox > Team Inbox
• Team Members > Agents
• Team Member Availability Report > Agent Availability Report
• In-App Messages(in Campaigns) > Targeted Messages
• Away Experience > Offline Experience
• Quick Access > Files
• Labels > Conversation Labels
• Events Capture > User Events
• Usage Details > User Properties
• User Properties > Custom User Properties
• Team Widget/Agent Widget > Team Inbox Lite
• Omnichat(Chrome Extension) > Team Inbox Lite(Chrome Extension)

• Freddy Answer Bot

You can now choose to toggle Freddy Answer Bot on/off on Topics.

• Freddy Custom Bot

i. Now you can clone an existing Custom Bot flow to create a new bot flow.

ii. You can use custom user properties as placeholders in the bot flow.

• Groups

Group limit has been increased from 100 to 300. You can create upto 300 Groups in Freshchat.

• Images

Now you can upload images upto 25MB.