Now you can include drop-downs as a response type instead of the regular reply text box in the Freshchat messenger. This is available as an API.
With carousels you can share a list of options or list of options with images with customers like a slide show with a button to take an action. For example, if you're an e-commerce provider selling shoes, and a customer reaches out to you on chat asking for shoes in a specific size, you can share a list of shoes available in that size along with the images and a button to buy. This is also available as an API.
We've added Hebrew language to the list of Multilingual languages supported in Freshchat. You can find this under Settings > Languages.
Now you can send images and attachments with proactive messages(template messages) in WhatsApp. For example, previously you will only be able to send a flight booking confirmation on WhatsApp, now you can send the ticket(as pdf) along with the message.
Now you can restrict sending CSAT survey to customers whose chats are converted into tickets in Freshdesk.
You will now be able to see the list of available/remaining seats in your Team Member settings.