With Freshchat, take support and engagement right to your customer's fingertips.
Did you know that over 68% of the world's smartphone users prefer "messaging" as the mode to communicate with businesses?
The course of messaging has changed the way business communicate with customers and vice versa. Most successful businesses use everyday messengers to reach out to customers to leverage familiarity and adoption.
Imagine if a customer can pick their phone and send a message on Whatsapp or Apple Business chat regarding a query (just like they would message their friends and family). It's personal, instant and most importantly convenient. And don't worry, as a business you don't need multiple accounts on these messengers to manage your conversations. Manage all these conversations through a single inbox using Freshchat.
Freshchat has native integrations with messaging channels like Whatsapp, Apple Business Chat, Line, Facebook messenger and so on.
We have other exciting messaging channels being added to our roadmap as well. Post in your comment to learn more about what's in store.