“Can you give me the list of plans?”
“ What’s the pricing plan?”
“ What all pricing plans do you folks provide?”
“ Send me the pricing plan!”
Customers have questions. And these questions can get repetitive. Imagine typing the same response Every. Single. Time. Tiring, right?
Well, don’t sweat it because with Freshchat’s Canned responses save your time in the most amazing way. You can set predefined responses to common customer queries and welcome/thank you messages. This can be accessed and sent by team members as part of their conversation.To access your short code use a slash followed by the response.
Pretty cool, right? This helps in having high impactful conversations and decreases your workload.