Imagine texting a customer from a different region, and not speaking the same language, it would cause a lot of confusion. Conversations between two people are so much better if you both speak the same language.
You both don’t speak the same language? No problem.
Freshchat can translate the language in real-time, with Live- Translate. When a user sends a message in any language other than English, it will be auto-translated to English. And, any message you send will be automatically translated to the user’s language.