Imagine you’re on a call with a customer regarding an issue with the website. You’re guiding the customer on how to fix it but, the customer is not able to follow what you’re saying.
You think to yourself, “If only I could see what the customer’s doing, it would sure make things better”.
Well, your dream just came true. With Freshchat’s conversation view, you can stay on the same page as your customers. Literally.
Co-browsing can help you provide live, instant, and personalized support to your customers right from the Freshchat web app. Just, request for access to your customer’s screen to help them with their queries.