• Carousels(iOS, Android and React Native SDK)

Now you can share a catalog of options on your mobile SDK with Carousel APIs.

• Messenger Visibility

With this feature you can make your Freshchat messenger to stay visible, hidden or only visible within your working hours (Global Business Hours).

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• Keyboard Shortcuts

Carry out common actions with speed using Keyboard Shortcuts. 

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FEATURE ENHANCEMENTS

• Auto-resolve by Groups

Now you can auto-resolve conversations assigned to specific Groups.

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• RBAC for Topics

Roles and Permissions is now supported for Topics. You can provide/restrict access to Topics at a granular level.