Now you can share a catalog of options on your mobile SDK with Carousel APIs.
With this feature you can make your Freshchat messenger to stay visible, hidden or only visible within your working hours (Global Business Hours).
Carry out common actions with speed using Keyboard Shortcuts.
Now you can auto-resolve conversations assigned to specific Groups.
Roles and Permissions is now supported for Topics. You can provide/restrict access to Topics at a granular level.