Hi Jens, we recently updated our Freshservice - Freshchat integration with quite a few features like chat to ticket conversion, labels etc. You can find more information about the same here - https://support.freshchat.com/en/support/solutions/articles/50000000134-freshservice-integration
Jens Hartmann
Do you have plans to support the solutions of Freshservice? This would be a hugh benefit for Freschchat!