Freshchat release notes - August 2020

New Features


Trusted IPs
If you're on the Freshchat Forest plan, you can enable and use the functionality to limit IPs and provide better security. Existing customers using this functionality will now be able to manage Trusted IPs from the UI instead of reaching out to our Support team. 

Read More >


Team Inbox is WCAG Compliance
Freshchat's team inbox is now compliant with the Web Content Activities Guidelines(WCAG). 

Read More > 


Send chat transcript via Email 
Send your customers an email with the transcript of the conversation they've had with your business right from the conversations inbox. 

This is available as a marketplace app.


Automate ticket creation
You can now automate converting chats into tickets using the Advanced Automation App. 

See how in this video. 

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