Freshchat Mobile Release Notes (summary post)

Here’s a compilation of the last few releases of Freshchat’s mobile apps and SDK files. Follow this page to stay tuned for future updates.


iOS app updates


  • iOS v6.6.2 Bug fixes:
    • Some of the images did not render properly in the chat.
      This is fixed. Your images show up as the sender intended.

    • Sometimes, the widget would display agent names when showing messages that weren’t from an agent, such as the “Away” message for the Offline experience.
      This is fixed. Your widget will no longer steal your agents’ identities.


  • iOS v6.7 Enhancements
    • Your bot conversations will show up as a view along with the other views in the iOS app.


  • v6.7 Bug fixes
    • Some agents were unable to search, preview, and insert FAQs (articles) into their chat response without facing issues.
      This is fixed. Your agents can insert the needful FAQs without any hassles.


Android app updates


  • Android v6.7 Enhancements
    • Your bot conversations will show up as a view along with the other views in the Android app.


iOS SDK updates


  • iOS SDK v4.2.0 Enhancements
    • We’ve improved the performance while you scroll through conversation lists that go across multiple pages.


  • iOS SDK v4.2.0 Bug fixes
    • The CSAT prompt looked broken as it appeared above the text, hiding it from view.
      This is fixed now. A place for everything and everything in its place.


Android SDK updates


  • Android SDK v4.3.5 Bug fixes
    • Sometimes, your customers faced issues while sending messages if you use the older versions of the SDK.
      This is fixed with this update. Please use the v4.3.5 to ensure that all messages get delivered promptly.


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