Here’s a compilation of the last few releases of Freshchat’s mobile apps and SDK files. Follow this page to stay tuned for future updates.
iOS app updates
Some of the images did not render properly in the chat.
This is fixed. Your images show up as the sender intended.
Sometimes, the widget would display agent names when showing messages that weren’t from an agent, such as the “Away” message for the Offline experience.
This is fixed. Your widget will no longer steal your agents’ identities.
Your bot conversations will show up as a view along with the other views in the iOS app.
Some agents were unable to search, preview, and insert FAQs (articles) into their chat response without facing issues.
This is fixed. Your agents can insert the needful FAQs without any hassles.
Android app updates
iOS SDK updates
We’ve improved the performance while you scroll through conversation lists that go across multiple pages.
The CSAT prompt looked broken as it appeared above the text, hiding it from view.
This is fixed now. A place for everything and everything in its place.
Android SDK updates
Sometimes, your customers faced issues while sending messages if you use the older versions of the SDK.
This is fixed with this update. Please use the v4.3.5 to ensure that all messages get delivered promptly.