Enter your search term here...
New Support Ticket
Go to Freshchat
Getting Started with Freshchat
Setting up a Freshchat Account
Activating Account and Logging In
User Roles in Freshchat
How to activate Freshchat free plan or switch to Sprout plan?
Install the Freshchat messenger on your website
Customise Widget Appearance
How to load Freshchat widget asynchronously?
See all 14 articles
How do credits work?
What if I don't want to pay by card?
Upgrade or Downgrade plan
What to be aware of when downgrading my plan?
What is MUV and how is it tracked?
See all 8 articles
Live chat to Freshchat Migration FAQs
Why are chats not auto-converted to tickets?
In live chat, the widget icon can be hidden based on agent availability which also hid the widget during non-business hours. How can I do this in Freshchat?
How can I get Freshchat widget across all my websites/portals/products?
I have integrated Freshdesk and Freshchat. Yet, when I click on the Freshchat button within Freshdesk, it is constantly in a state of loading or the screen turns blank.
As a live chat customer I was promised the Freshchat Blossom Plan for free. But Freshchat says I am on trial which is going to end in 30 days.
See all 9 articles
What are the steps that Freshchat has taken to be GDPR compliant?
As a GDPR-compliant business, what options has Freshchat made available to me as a customer?
I have the Freshchat messenger integrated on my website. How do I make sure that I get consent from my customers before collecting their data/storing cookies on Freshchat?
How will Freshchat handle users’ right to be forgotten? Can I delete a user’s personal data on Freshchat?
See all 9 articles
Omnichat - Chrome extension
List of domains to whitelist to start using Freshchat
What is the size for the profile picture?
How do I hide the freshchat widget on certain pages of my website?
Bot is not sending messages as per the bot flow. Why?
Unable to convert Freshchat conversation into Freshdesk ticket
See all 36 articles
Board of Directors
Bots and Campaigns
Connect with us
Sales & Support
+1 (866) 832-3090
Terms of service
Copyright © Freshworks Inc. All Rights Reserved.