Team members can take different roles on Freshchat as below:

  1. Agents: Agents can engage in conversations with customers reaching out, access the People section to proactively start conversations in bulk or 1:1 with end users, and edit their own profile information.

  2. Super User: Super Users can do all the actions that agents can do, and additionally create automated campaigns for triggered messaging or in-app engagement. Super Users can also edit FAQs.

  3. Admin: Admins can do all actions of Super Users and also edit any Settings on the account other than Billing and deletion of other admin users.

  4. Account Owner (also Admin): This is the team member who signs up for the Freshchat account and the only team member who can delete other admin team members and edit/access the billing related information for the account in addition to all functions that an Admin can perform.

If you need to change the account owner, please write to us from the email id of the account owner requesting the same.