Canned responses can be used as a chat shorthand for common replies.
To configure canned responses,
Go to Settings.
Click Canned Responses.
Click Add a canned response.
Enter the Short Code.
Enter the message.
To use a canned response in a conversation, type ‘/’ (forward slash) followed by the short code.
For example, /hagd can be a short code for Have a great day!, which you can use at the end of a conversation with a customer.
You can also add rich media such as images to your canned responses.
Editing or Deleting a Canned Response
To Edit/Delete a canned response, hover over it and the options appear on the right side.