Canned responses can be used as a chat shorthand for common replies. 

To configure canned responses,

  1. Go to Settings.

  2. Click Canned Responses.

  1. Click Add a canned response.

  2. Enter the Short Code.

  1. Enter the message.

  2. Click Save.

To use a canned response in a conversation, type ‘/’ (forward slash) followed by the short code.

For example, /hagd can be a short code for Have a great day!, which you can use at the end of a conversation with a customer.


You can also add rich media such as images to your canned responses.

Editing or Deleting a Canned Response

To Edit/Delete a canned response, hover over it and the options appear on the right side.