Canned responses can be used as a chat shorthand for common replies. 


To configure canned responses,

  1. Go to Settings.

  2. Click Canned Responses.



  1. Click Add a canned response.

  2. Enter the Short Code.



  1. Enter the message.

  2. Click Save.


To use a canned response in a conversation, type ‘/’ (forward slash) followed by the short code.


For example, /hagd can be a short code for Have a great day!, which you can use at the end of a conversation with a customer.


Note:

You can also add rich media such as images to your canned responses.


Editing or Deleting a Canned Response


To Edit/Delete a canned response, hover over it and the options appear on the right side.