What are Labels?

Labels help you categorize and keep track of conversations. You can create categories and multiple sub-categories of labels for your conversations.

How to configure Labels?

To configure labels,

  1. Go to Settings.

  2. Click Labels.

  1. Click Add Labels. The Add Labels pop-up box appears.

  2. Add the Category and Sub-Categories.


  • Ensure that the sub-category toggle is enabled. 
  • Once a label is created, it cannot be deleted. It can be edited or disabled. 

  1. Click Save.

To disable a label, use the status toggle. 

To edit, hover over the label. The edit option appears on the right side.

You can add any number of categories and subcategories, but duplicate categories cannot be created.