What are Labels?


Labels help you categorize and keep track of conversations. You can create category and multiple sub-category of labels for your conversations.


How to configure Labels?


To configure labels,

  1. Go to Settings.

  2. Click Labels.



  1. Click Add Labels. The Add Labels pop-up box appears.

  2. Add the Category and Sub-Categories.



Note:

  • Ensure that the sub-category toggle is enabled. 
  • Once a label is created, it cannot be deleted. It can be edited or disabled. 


  1. Click Save.


To disable a label, use the status toggle. 


To edit, hover over the label. The edit option appears on the right side.



Note:
You can add any number of categories and subcategories, but duplicate categories cannot be created.