To integrate Zendesk CRM, you will need following information:
Admin email address
You must be logged into Zendesk admin account for the integration.
To get your subdomain, go to Settings -> Account. Scroll down and you should see Subdomain. You’ll just need the name for the integration
Email address of logged in admin.
To get account token, go to Settings -> Channels -> API
- Enable Token Access
Click on the add new token. Set label as FC or Freshchat.
Click on Save button at bottom of the page.
Integrating with Freshchat
Go to Settings--> Integrations and select Zendesk.
- Enter your email address, subdomain and account token.
- Click Add from the upper right corner when done.
- Your Zendesk integration is now complete