With Freshchat, there is no seats based pricing. You only have to pay for the number of active members on your team. An active member is someone who has had at least 5 sessions (30 minutes of inactivity marks the end of a session, i.e., after 30 minutes of inactivity, the current session ends and a new session begins the next time you become active) or sent a minimum of 20 messages in a period of one month.