How do credits work?
Modified on: Tue, 19 Mar, 2019 at 11:45 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Consider this, you add agents and delete them within your billing cycle. But you will be billed for the entire set of agents (including the deleted agents) for that cycle. The additional billing amount will be offered as credits which will be adjusted against the next billing cycle.
Credits have no currency or exchange value, they are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Freshchat. Credits will be used against subsequently generated invoice(s).
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