When does the bot conversation time-out?
Modified on: Mon, 3 Sep, 2018 at 6:28 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You cannot respond to or interrupt a bot conversation till it moves to a team member – either at the end of the conversation or after the bot engagement times out.
The bot will hand over control to a team member after all the questions have been answered or after a default time-out period of 90 seconds (when a user stops providing inputs).
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