You can configure a bot conversation to move to a human agent if the user does not finish the bot conversation in a period of time - ranging from 5 minutes upwards. This frees up the conversation from the bot and allows a human agent to take over and engage in case the customer isn’t moving to the end of the bot engagement.
Created by: Swathi.sriram_old
Modified on: Sun, 17 Sep, 2017 at 7:49 PM
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