When does the bot conversation time-out?
Modified on: Fri, 12 Jun, 2020 at 12:16 PM
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This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You cannot respond to or interrupt a bot conversation till it moves to an agent – either at the end of the conversation or after the bot engagement times out.
The bot will hand over control to an agent after all the questions have been answered or after a default time-out period of 90 seconds (when a user stops providing inputs).
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