How do I prevent the bot from triggering for a user who is already a customer?
Modified on: Mon, 3 Sep, 2018 at 6:28 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The bot interaction kicks off only when a user is unidentified. If you have set any of the following user properties on the widget - email, phone, and external_id - the bot flow will not be triggered.
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