The bot interaction kicks off only when a user is unidentified. If you have set any of the following user properties on the widget - email, phone, and external_id - the bot flow will not be triggered.
Modified on: Mon, 3 Sep, 2018 at 6:28 PM
Sprout Blossom Garden Estate Forest
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.