Can I integrate the bot with my Freshsales CRM?
Modified on: Tue, 19 Mar, 2019 at 11:16 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Freshchat bot can be integrated completely into the Freshsales CRM. You can opt for every lead collected to be automatically synchronized with the CRM and captured as a lead in the CRM. Other than name, email, and phone number, other custom information can also be collected by the bot and mapped to custom fields in the CRM integration option.
To learn how to setup Bots in Freshchat, check this article.
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