The Freshchat bot can be integrated completely into the Freshsales CRM. You can opt for every lead collected to be automatically synchronized with the CRM and captured as a lead in the CRM. Other than name, email, and phone number, other custom information can also be collected by the bot and mapped to custom fields in the CRM integration option.
Modified on: Mon, 3 Sep, 2018 at 6:29 PM
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