One of the most important aspects of great customer experience is the kind of self-help you are capable of providing. Creating rich FAQs with content such as images, videos, tables, and deeplinks to make them easily understandable. Before creating an FAQ, you need to add the category inside which this FAQ will be available.
To create a new FAQ:
Select FAQs in the menu.
Select the category to which you want to add the FAQ.
Click on +Add FAQ button on top of the FAQs column.
You will see a preview open up at the right side of the screen.
In the preview, enter your FAQs title in the first text box and content of the FAQ in the editor.
You can add links, images or videos to make it easy to understand for the user.
Enter the tags that can be used to filter the FAQs for mobile SDK. For more information on tags, read here.
Select the platforms (Web, iOS, and Android) on which you want this FAQs to be available. Make sure the respective category is also visible on the platforms you want the FAQ to be shown.
You can choose to hide this FAQ from your users by checking ‘Save as Draft’ checkbox’.
Click Save (when it’s a draft)/Publish (when ‘Save as Draft’ is unchecked; it means the FAQ will be published) when done.
Note: To edit an existing FAQ, click on the FAQ. The preview will open up and you should see an edit option in the upper right corner. The ‘Edit FAQ’ preview will replace the ‘View FAQ’ modal and you can make the required changes from here.