While the inbuilt live chat within Freshdesk is focused on support use-cases, Freshchat solves both Sales and Support requirements. You could use Campaigns for lead generation and Bots for lead validation and collecting lead information. Message Channels, Inbuilt FAQs and Intelliassign features help in solving Support use-cases. Also, you could integrate Freshchat with Freshdesk to convert chat conversations to tickets so that agents could follow up through emails and also import Solution Articles from Freshdesk into FAQs on Freshchat.