How can I add an internal message that is not be visible to the customer?
Modified on: Tue, 6 Mar, 2018 at 6:40 PM
While working on a conversations, you might have to make personal notes or communicate with your colleagues. In such cases, you could make use of the Private Note option instead of reply and type out your internal message. Private Notes would be visible only to your team members and not to your customers.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.