If you have a Freshdesk account, chances are that you you want to repurpose the Frequently asked questions (FAQs) on Freshdesk on your Freshchat account. 

Here is how you can do transport your Freshdesk FAQ folders inside the Freshchat messenger:

After authorizing your Freshdesk account details with Portal URL and Admin User Token, follow the steps below. 

STEP 1: Select the FAQ folders you want to import from the drop-down below. 

STEP 2: Select ‘Do not overwrite category title and description’ if you want to retain the titles and description of the previously synced FAQs. 

STEP 3: Click on Import FAQs. 


This integration only imports FAQ folders from Freshdesk and displays them as FAQ categories inside Freshchat. Specific FAQ categories cannot be imported.