In Customer Satisfaction, you can see the CSAT ratings as a pie-chart. You can also see the average CSAT ratings, total number of conversations, satisfactory interactions, and unsatisfactory interactions.



You can filter CSAT data by time period, group and agent using Filter By drop-down.


The table gives the following information: customer name, team member who handled the customer conversation, ratings given, customer comments and a link to the particular conversation. This could help you figure out the reason behind customer ratings and work with your team accordingly.