Inbox consists of three parts: conversation list, the selected conversation, and the context for the selected conversation. 



In the Inbox View, you can see a list of different conversations. 


In the left pane, click Views drop-down. A list of conversation categories are displayed.



  • New - new incoming conversations

  • Assigned To Me - conversations assigned to you

  • All Assigned - all conversations that have been assigned to different team members

  • Resolved - conversations resolved by different team members

  • Bot Conversations - conversations currently being handled by the Bot