The context pane gives information about the user. It is divided into different sections. 

  • User Info section displays the username, email id, phone number, IP address, the webpage from where the user has initiated the conversation and the page from where the last message was sent

  • Freshservice shows the Freshservice ticket history 

  • Usage Details displays the number of sessions and the push notification status

  • User Properties displays the APP ID, Plan name, User Role, Status, etc.

  • Events Timeline shows the user website navigation path

  • Smart Plugs are custom integrations that you can pre-configure to fetch data from your system, CRM or any other third party application

  • Freshsales displays the Freshsales lead history

  • Freshdesk displays the Freshdesk ticket history


Events Capture and Timeline is only available on Blossom, Garden and Estate plans.