In the People tab, you can find user profiles of contacts who have initiated a chat with you earlier. By clicking on their profile, you can access details such as usage information, user profile, events timeline, and other data based on the Smart Plugs you have created or integrations you have set up. You can also access your previous conversation history here, and start a new conversation from the same place.

To view a user profile,

  • Click the username or click¬†View Profile