Team members can take different roles on Freshchat as below:

Agents: Agents can engage in conversations with customers, access the People section to proactively start conversations (in bulk or one-to-one) with end users, and edit their own profile information.

Super User: Super Users can do all the actions that Agents can do and additionally create automated campaigns for Triggered Messages or In-App engagement. Super Users can also edit FAQs.

Admin: Admins can do all the actions of Super Users and also edit any Settings on the account other than Billing and deletion of other admin users.

Account Owner (also Account Admin): This is the team member who signs up for a Freshchat account and is the only team member who can delete other admin team members. The Account Owner has the power to edit/access the Billing related information in addition to all functions that an Admin can perform.

If you need to change the Account Admin, please write us an email to from your current Account Admin's email address requesting the change.