If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
Bots, Campaigns, and Welcome Messages
Modified on: Thu, 12 Mar, 2020 at 2:02 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Campaigns are triggered based on user context. When a campaign message is delivered to a user, the user may or may not respond to the campaign message. A bot interaction kicks off when the user responds to the campaign.
Welcome messages are meant to help set context and expectations for a specific Topic. They are like sticky messages at the beginning of a conversation and do not interfere with bots or campaigns.
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