In the FAQs section, under every FAQ, you can find a thumbs up and thumbs down icon. It indicates how many users have rated your FAQ helpful.
You can use this information to improve the quality of your FAQs.
When you share FAQ articles with your users, they can view it right inside the Freshchat messenger without navigating outside.
Your users can upvote or downvote FAQ articles giving you context on how your content is performing.