Before adding FAQs in other languages, you must have added the FAQ content in the Primary language.
To add multilingual FAQs,
Go to FAQs tab.
Select the FAQ Category, then select the FAQ that you want to translate.
Click the Language (e.g. French). A dialog box appears.
First you need to add the Category Title and Description in the chosen language if not already translated.
At present, Freshchat does not provide any translation services. You need to add the translated content manually. For example, you need type the content in French.
Add the translated category details.
By default, the Category is hidden (draft mode, won’t be visible on the app). Enable the toggle to publish it.
Enter the translated FAQ Question and Content.
The existing Tags appear by default. You can select the Hide this for... checkbox if needed.
To preview FAQs in a particular language,
Select the language from the Preview FAQs in drop-down.