In this tab, you can view data for each team member and also filter by a particular group.



The team members, conversations, and speed of response widgets are the same as those in the App tab.


The table provides the following information about each team member:

  • First response time

  • Response time

  • Resolution time

  • Resolved conversations

  • Messages sent¬†

  • Conversations assigned


Using the Team drop-down, you can filter team members alphabetically, who are online, and who are active on IntelliAssign.