Team members can take different roles on Freshchat as below:

Agents: Agents can engage in conversations with customers, access the People section to proactively start conversations (in bulk or one-to-one) with end users, and edit their own profile information.

Super User: Super Users can do all the actions that Agents can do and additionally create automated campaigns for Triggered Messages or In-App engagement. Super Users can also edit FAQs.

Admin: Admins can do all the actions of Super Users and also edit any Settings on the account other than Billing and deletion of other admin users.

Account Owner (also Admin): This is the team member who signs up for a Freshchat account and is the only team member who can delete other admin team members. The Account Owner has the power to edit/access the Billing related information in addition to all functions that an Admin can perform.

Note:

If you need to change the Account Owner, please write us an email from your current Account Owner’s email address requesting the change.