In web messenger settings you can do the following:

  • Obtain code to embed Freshchat widget in your website

  • Customize widget appearance

To access widget code,

  1. Go to Settings.

  2. Click Web Messenger.

  1. Click Getting Started. The code snippet for embedding Freshchat widget in your website will be available.

Safari Browser

In case the widget doesn’t load on Safari, add the following CSS to your website. This is a Safari specific fix.

The property does not affect the widget rendering on other browsers. However, if you experience any issues, add a conditional fix that caters exclusively to Safari browsers.

#fc_frame {
display: inline-flex;

For extensive developer notes, refer Web Messenger.