You can support users in their local language. Freshchat currently supports 32 languages including right-to-left(RTL) language.
You can configure additional languages in language settings, add FAQs and message channels in those languages to provide self-help to your users.
But first you need to select a Primary Language. All the content has to be first added in the primary language and only then can it be translated into other languages.
Primary Language will be used as a fall-back language if the language of the user’s locale is not added/enabled.
How to add a Primary Language?
To add primary language,
Go to Settings.
Add a Primary Language.
Enable it using the Status toggle.
Once added, Primary language cannot be disabled or modified. The primary language content will always be visible to users of that locale and also to those users whose locale language is not yet added or enabled.
How to add other languages?
To add more languages,
Click Add a language. A pop-up box appears.
Select the language from the drop-down.
Click Add language.
Enable the newly added language using the Status toggle.
By default, newly added languages are disabled. You have to enable the languages to use them.
Now you can add FAQs and Message Channels in these languages that you have added and enabled here.