Overview

How to block an IP address?

How to unblock an IP address?

Things to know before blocking an IP address

Blocked User - Blocked via IP tag 


How to block an IP address?


To block an IP address

  1. Go to Settings.
  2. Click Block IP.


  3. Click Add IP address. A pop-up appears.


  4. Enter the IP address that you want to block.


  5. Click Block this IP.


How to unblock an IP address?


To unblock an IP address

  1. Click Remove against the IP address you want to unblockA pop-up appears.


  2. Click Yes, unblock this IP.


The IP address is unblocked. 



Things to know before blocking an IP address

  1. All current and new users from this IP address will be blocked.
  2. The blocked user will see the widget and send messages but those messages won’t reach your Freshchat Inbox.
  3. Once blocked, a Blocked via IP tag will be added to those users. This will be visible on the user’s profile.
  4. It is important to note that some regions in the world have a limited number of IP addresses, so blocking one IP address will result in blocking more than one address.
  5. Once blocked, a user can’t be unblocked. Removing blocked IP's will only affect new users coming in from that IP address. If you want to unblock a particular user, you have to contact support@freshchat.com. Or ping us using the Freshchat widget. 


Blocked User - Blocked via IP tag