The number of files you can store in the Quick Access repository is limited based on your Freshchat plan. 


'Shared with Team' file limit - If you're an Admin, you can share upto certain number of files with your team, as mentioned under each plan.

'My Files' file limit - Each member of the team, including the Admin can store upto a certain number of files in their Quick Access repository under My Files section, as mentioned under each plan.


  • SPROUT

This feature is not applicable for Sprout Plan users.


  • BLOSSOM 

Shared with Team file limit = 10

My Files file limit = 10



No.of unique files that can be stored under My Files
No. of unique files that can be Shared with team
Each Admin
1010
Each Agent
10NA


  • GARDEN 

Shared with Team file limit = 25

My Files file limit = 25



No.of unique files that can be stored under My Files
No. of unique files that can be Shared with team
Each Admin
2525
Each Agent
25NA


  • ESTATE 

Shared with Team file limit = 50

My Files file limit = 50



No.of unique files that can be stored under My Files
No. of unique files that can be Shared with team
Each Admin
5050
Each Agent
50NA



For example, if you are a team of 5 (1 Admin + 4 Agents), using the Blossom plan, the Admin can store 10 files under My Files and can share another set of 10 files with the team under Shared with Team.  


And each agent can store upto 10 files under My Files, as agents don't have Shared with Team option.


So the total limit for the team in the above scenario is,


Admin = 10 files under Shared with Team + 10 files under My Files = 20 files. 

4 Agents = 10 files under My Files per agent x 4 = 40 files.

Total file limit for the team = 20 + 40 = 60 files.


Similarly, for other plans, depending on the number of agents and admins in your Freshchat account.