What is Omnichat?
Omnichat is a chrome extension by Freshchat. With the Omnichat chrome extension, you can carry the Freshchat messenger to any chrome webpage and support your customers on the go.
You can install Omnichat by going here.
After installing the chrome extension, you can add Freshchat messenger to any webpage that you are using.
How to add Omnichat to a webpage?
To add Omnichat to a webpage(domain),
1. Click the Freshchat icon.
2. Select Add to this domain.
3. In the pop-up that appears, click Ok.
Now, you can see the messenger just about visible in the far right corner of the screen. Hover the mouse over for it to slide onto the screen.
4. Select one of your Freshchat accounts to login.
How to use Omnichat?
You can now see the list of conversations and the selected conversation.
You can find all the options available for agents in the Freshchat webapp here.
You can switch between different conversations view.
You can change the settings.
You can assign conversations to other team members, resolve or reopen conversations too.
How to remove Omnichat from a webpage?
You can remove Omnichat from a particular domain (webpage) by clicking the Freshchat icon and selecting Remove from this domain.