Will the Freshchat widget work when my website is down?
Modified on: Wed, 2 Jan, 2019 at 2:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshchat loads within the iframe of your website. So it cannot be pulled from an external source when your site is down. Loading the freshchat widget asynchronously loads the widget independent of the website. The asynchronous code also reduces the load time of the site.
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