Plain text might be set as the response type in email field/phone number field. The bot might not detect wrong entry by the users in this case and thereby following incorrect bot flow accepting incorrect details from the customers. In order to avoid this check the Response type for each question set in the bot flow.
Why is the Bot accepting incorrect format for email ID or phone number?
Modified on: Wed, 2 Jan, 2019 at 6:18 PM
If you’ve signed up for Freshchat after April 9, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before April 9, 2021, continue reading.
If you’ve signed up for Freshchat before April 9, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after April 9, 2021, continue reading.
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