Why is the Bot accepting incorrect format for email ID or phone number?
Modified on: Wed, 2 Jan, 2019 at 6:18 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is not available on the old Freshdesk.
Plain text might be set as the response type in email field/phone number field. The bot might not detect wrong entry by the users in this case and thereby following incorrect bot flow accepting incorrect details from the customers. In order to avoid this check the Response type for each question set in the bot flow.
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