Can I take a backup of chats while migrating from Live Chat from Freshdesk to Freshchat?
Modified on: Wed, 2 Jan, 2019 at 6:20 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Chats from live chat are not carried through in Freshchat. In order to take a backup you can push the conversations as tickets to Freshdesk and from there you’ll be able to export the data.
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